Incidents & Difficulties

Residents building up rent arrears can be a challenge to your project. Read our guidance on how you can deal with arrears effectively.

Sleep is a very important part of life and is particularly important in a Supported Housing environment. Read our guidance on how to address any issues that residents face regarding their sleep.

Hoarding can be a big issue, causing trouble not only for the resident question but also for others in the property. Read our guidance on how to address hoarding.

When a resident dies it's incredibly sad, but there are some important steps that you should take. This guidance will help guide you through that.

Download our template Incident Report Form that you can use when an incident occurs within your project.

If a resident abandons a property without warning, you can issue a Notice of Abandonment. This guidance tells you when to use such a notice and provides a template letter.

Red Umbrella provide amazing Mental Health resources and support to our team, which is also open to you, our Partners. Find out the details of our partnership with them and how you can get training at a massively discounted rate.

Download our template Notice to Quit.

Download our template warning letters that you can use to give to your residents.

From residents going missing, to taking drugs, to becoming violent, running a Supported Housing project means that plenty of incidents can arise. This guidance covers some of the most common incidents and gives pointers on what to do when they happen.