Resident Support

Residents building up rent arrears can be a challenge to your project. Read our guidance on how you can deal with arrears effectively.

Sleep is a very important part of life and is particularly important in a Supported Housing environment. Read our guidance on how to address any issues that residents face regarding their sleep.

Budgeting is a really practical way that you can help your residents improve managing their finances. Check out our guidance on how you can train your residents in budgeting.

Christian Rehabs can make a huge difference in the life of residents in need. Here is an in-depth overview of two of the most well-known options.

Download our Contact Log template to track your interactions with residents so that you can accurately demonstrate your support.

See our guidance on some of the best Christian Discipleship courses, bibles and resources that you can get for your project.

Finding employment for residents helps them to gain responsibility and increases their chance of moving on into independent living. Our guidance helps you to guide them on this journey, and gives an indication of how it might effect their benefit payments.

Hoarding can be a big issue, causing trouble not only for the resident question but also for others in the property. Read our guidance on how to address hoarding.

When a resident dies it's incredibly sad, but there are some important steps that you should take. This guidance will help guide you through that.

Download our template Incident Report Form that you can use when an incident occurs within your project.

Find our guidance on how to engage with residents who are interested in faith and where to go once they've expressed this interest.

Get our insights on how you can go about inviting non-Christian residents to events that might provide a first step to them getting interested in faith.

If a resident abandons a property without warning, you can issue a Notice of Abandonment. This guidance tells you when to use such a notice and provides a template letter.

Download our template letter so that your residents can give authorisation for you to speak to the Housing Benefit department on their behalf.

Download our template letter so that your residents can ask the Housing Benefit department to pay you, their landlord, directly.

Here are some of the models, resources and tools that partners are finding helpful to give to their resident support teams to help them support their residents really well.

This simple infographic shows the 5 key parts of support paperwork that you'll undertake with your residents.

Use our Support Plan Guidance in conjunction with our Support Plan template to ensure that you're completing it in the right manner.

The Support Plan helps you to assess residents throughout their journey in your project. Download our template here.

Download our template Notice to Quit.

Download our template warning letters that you can use to give to your residents.

From residents going missing, to taking drugs, to becoming violent, running a Supported Housing project means that plenty of incidents can arise. This guidance covers some of the most common incidents and gives pointers on what to do when they happen.

The service you provide to your residents falls into two categories, Housing Management and Resident Support. This page talks you through what each of these services entail.